City Department Frequently Asked Questions
Below are questions that City Departments are frequently asked. If you have a question for a City Department, you may find your answer here.
Answer: We do not define ourselves as “kill” or “no kill”. The term “no kill” means different things to different people, and can be confusing. As a municipal shelter we take in stray animals, owner-surrendered, and animals who have been seized or taken into custody. We make every effort to get all of our animals adopted but there are times that we are forced to euthanize. We also work diligently with rescue organizations to keep these numbers down.
Question: Do you perform vaccinations?
Answer: We vaccinate puppies for parvo/distemper as they are brought into the shelter for the safety of the animal. We are unable to vaccinate for the general public. We do host 3 low cost shot clinics each year.
Question: Do you have a web site or a Facebook page?
Answer: The shelter does not have a Facebook page however we do put the available animals for adoption on the city home page. We also list our adoption events on the Police Department and City Facebook pages.
Question: What can I do about the feral cats in my yard?
Answer: You can come in and sign out a live trap from the shelter and when you catch the animal you can call the shelter to have it picked up.
Q. When do I need a permit?
A. A building permit is required to construct, enlarge, alter, repair, move or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, convert, or replace any electrical, gas, mechanical, or plumbing system or to cause any such work to be done. Examples include: Add room; build stairway; move, remove, or add walls; put up a fence more than 6 feet high; finish an attic, garage or basement to make additional space; cut a new window or door opening, or widen existing opening; build, demolish, or move a carport, garage or shed that is more than 20 sq. ft. in area; apply roofing material when all of the old roofing material is removed and new sheathing is installed, except when the existing solid plywood is removed and new plywood is installed; build a retaining wall more than 4 feet high, measured from the bottom of the footing to the top of the wall, unless it has a surcharge; build a port or deck that is more than 30 inches above any portion of the surrounding finish grade; move more than 50 cu. yds. of earth or move any amount of cut/fill on sites affected by waterways or slope hazards. If you are not sure if you need a permit, please call the Building Department at (254) 542-3528.
Q. What codes does the City of Copperas Cove currently enforce?
A. The City of Copperas Cove has adopted and is currently enforcing the 2015 International Model Codes: IBC, IFC, IFGC, IMC, IPMC, IEBC, IPC, IPSD, IRC, IECC and ISPSC and the National Electrical Code (NEC)—2017 Edition
Q. How much will my building permit cost?
A. Please see link below for current City Fee Schedule.
Q. How do I check the status of my permit?
A. Please use the online portal (www.MyGovernmentOnline.org) to learn the status of your permit. Watch for emails requesting additional documentation or clarification of submitted information or requesting payment once the permit request is ready to issue.
Q. What is required to place an accessory building on my property?
A. In addition to a building permit application, a site plan is required. The minor site plan needs to show where the proposed structure is going to be placed, the distance from all property lines, the distance from the main structure, the structure height and where the main electrical service come into the house. Please show all “existing” accessory structure locations and dimensions; and if there are no other accessory structures on the property, please state “no other structures”. A site plan template is located at the beginning of the application process for your use.
Sec. 20-29. – Accessory buildings
Q. What is required to install a swimming pool, spa, or hot tub on my property?
A. In addition to a building permit application, a site plan is required. The site plan needs to show where the proposed pool, spa, hot tub is going to be placed, the distance from all property lines, the distance from the main structure and where the main electrical service comes into the house. You will need to show the location of the electrical outlet you plan on plugging the pool, spa, hot tub pump into. Extension cords are not allowed to operate the pump. Please also upload the specification document(s) for the pool, spa, hot tub. Additional requirements for swimming pools, spas and hot tubs.
Sec. 20-26. – Swimming pools.
Q. As the property owner, can I obtain the building permit to have a shed or pool placed on my property?
Per Sec. 4-7 and Sec. 4-8 of the City of Copperas Cove Code of Ordinances, it is the responsibility of the building contractor to register and to obtain a building permit to place an accessory structure or swimming pool on private property located within city limits. The property owner may not apply for the permit on the contractor’s behalf. For example: If a homeowner purchases a ready-built shed, the company who sets the shed will need to pull a permit to hold the permit holder responsible for placement according to the site plan.
Q. What is required to install a fence on my property?
A. In addition to a building permit application, a site plan is required. The site plan must show where the proposed fence is going to be placed, the fence height and the distance from all property lines. If the fence is going to be placed on the property line it must be shown as such on the site plan. The linear footage of the fence and all gates must be calculated when providing the total linear footage. Please review the property survey for property line locations and any drainage easements. Fencing is not allowed in drainage easements.
Sec. 20-25. – Fences.
Q. What is required to build a retaining wall on my property?
A. In addition to a building permit application, a site plan is required. Also, if the wall is proposed to be over 24 inches tall, then engineered drawings with an engineer stamp will be required for review.
Q. Is a Certificate of Occupancy required prior to opening my business?
A. Yes. It shall be unlawful to make a change in tenancy of any existing commercial building or lease space without first making application for and obtaining approval for a certificate of occupancy. Please complete the business contact form and upload with your building permit application. The form is also located on our city website at the link below in .pdf or .doc format.
Q. Can I have an in-home business?
A. Yes. You are allowed to operate a business in your home provided that the activity is clearly incidental and secondary to the use of premises for dwelling purposes, is carried on within the dwelling, and is not detrimental or injurious to the economic or aesthetic value of adjoining property. Customary home occupations shall not include auto repair, barber shops, beauty shops, carpenters’, electricians’, or plumbers’ shops, radio shops, tin-painting, furniture repairing, sign painting, or any form of retail sales. Please refer to Section 20-28 for the regulations concerning home occupations.
Sec. 20-28. – Home Occupations.
Q. Do I need a permit to have a garage sale?
A. Yes. You are allowed four 3-consecutive day garage sales per calendar year.
Q. Do I need a building permit to install a sign by for a business?
A. A building permit shall be required for signs greater than thirty-two (32) square feet in total sign area.
Chapter 16.5 – Stay Basic Sign Regulations
Q. Is a Pre-Pour Inspection required for flatwork?
A. Yes. Please ensure that you schedule the pre-pour inspection once the area is framed out. You can schedule the inspection online or call MyGovernmentOnline to schedule. If you call in before 9 am, the inspection may be scheduled for the same day.
Q. What is the cutoff time for making inspection requests?
A. You can schedule the inspection online or call MyGovernmentOnline (866) 957-3764 to schedule. If you call in before 9 am, the inspection may be scheduled for the same day. AM or PM inspections may be requested. Inspectors leave the office at approximately 9 am. AM inspections may occur between 9:30-11:30; PM inspections may occur between 1:30-4:30.
Q. What is required to install an irrigation on private property?
A. In addition to a building permit application, a design plan is required. Upon a passing ditch inspection, you are required to upload the backflow report to the project in order to close the project and email the backflow report to email@example.com.
Backflow Prevention Tester Registration (Water Dept)
Q. Do I need to wait for an electrical inspection in order to have my power turned back on?
A. No. All occupied utility inspections are PRIORITY over any other inspection.
Q. What hours am I able to perform permitted construction work?
A. Anytime between 7 a.m. and 10 p.m.
Sec. 8-7. – Noise.
Q. Does the Plumbing Contractor need a Street Cut permit before commencing work in the street or right-of-way?
A. Yes. Here are the steps to request a Street Cut for sewer cleanouts and yard line sewer repair permits in the City of Copperas Cove:
1. Contractor shall contact Building Department for a permit. www.mygovernmentonline.org.
2. Contactor shall contact Water & Sewer Departments for line locates. Call 811 to conduct a DIG test to locate electrical lines (gas, electrical and cable).
3. After the above has been accomplished, contractor shall contact the Street Department to coordinate a time for the Street Crew to haul off spoils in the street and fill the street cut with base. The Street Department will need at least a 48-hour notice. Contractor shall email Street Department firstname.lastname@example.org with a point of contact including Name, Phone Number, Address, and Business Name.
4. Road/lane closures shall be approved by the Public Works Department and coordinated with the police department, fire department, and the emergency medical services for the safety of pedestrians and vehicular traffic.
5. Contractor shall schedule online the agreed-upon date between the street department and contractor for an inspection to be performed by a city inspector. www.mygovernmentonline.org
Q. How do I make an Open Records Request?
A. Public Information and Open Records are available by submitting a request in writing to the City of Copperas Cove, Texas. Please see link below.
Open Records Request
Q. Is a Building Contractor required to register with the city?
A. Yes. Please go to www.mygovernmentonline.org and register to use the website. Once you login to your account, you will go to Permits & Licensing, Apply Online, select Copperas Cove jurisdiction, project type registration, next, Get Started on a New Application, Contractor Registration and follow the application instructions. You will receive an application number once you submit the application successfully.
No City registration fees will be assessed to licensed Plumbing, Electrical, or Mechanical contractors per State Law; however, a copy of driver’s license and trade license will be required with registration.
Sec. 4-7. – Building contractor registration-Fee.
Q. Who is required to register as a contractor with the City of Copperas Cove?
A. All contractors working in the City of Copperas Cove are required to register. If you have a Homestead exemption from the County, you may do work with your own hands on your own single-family home with a permit. It is recommended that electrical work be performed by a licensed Master electrician. If you do not have a Homestead exemption and want to do work on your own single-family home, you would need to register as a contractor.
Q. How long is a Contractor’s registration valid for?
A. One calendar year which runs January 1 – December 31 during the year registration is accepted.
Q. What are the requirements for a residential solar installation?
A. In addition to an electrical permit application, solar plan drawings and wind load information is required. The 2015 IRC reference must be notated on the signed and stamped engineer wind and load documents for residential solar, and the 2015 IRC and 2017 NEC need to be referenced on the residential solar array documents.
The meter cannot be disconnected or reconnected in the meter box without prior authorization from ONCOR (Electric Service Provider). The meter cannot be reconnected in the meter box without a Building Department inspection. You will need to add the disconnect and reconnect information to your initial permit request document. The only authorized personnel that can reconnect the meter is an ONCOR representative.
All service upgrades, and residential add-on’s require compliance with the 2015 IRC section R 314.2.2 as it refers to the interconnected smoke detectors installation requirements. Please read the city ordinances for additional electrical upgrade requirements.
Generator installation require a site plan that identifies the placement of the generator, the fuel supply tank, the distance from fuel supply tank to generator, and fuel tank supplier. Please provide the distance from where the supply stops and the plumber starts.
An engineer’s letter for the wind load is also required for this permit request. This letter needs to be one document signed, dated, addressed for the application address, and stamped with the engineer’s current stamp. This engineer’s letter needs to reference compliance with the 2015 IRC.
Q. Do I need a Solicitors License to sell or solicit door to door?
A. Yes. It shall be unlawful for any person to engage in the business of itinerant vendor or peddler in the city without first obtaining a solicitor’s license. See Sec. 12-53 for license requirements and City Fee Schedule for costs.
Article III – Peddlers; Itinerant Vendors (also known as solicitor)
Fee Schedule (Code & Health)
Q. What are the requirements for modification of an existing cell tower or base station?
A. Federal law requires local government approval of any eligible facilities request for modification of an existing wireless tower or base station. An eligible facilities request is any request for modification of an existing tower or base station that does not substantially change the physical dimensions of such tower or base station, involving:
1. Collocation of new transmission equipment;
2. Removal of transmission equipment; or
3. Replacement of transmission equipment.
In addition to completing the online building permit application, the following documents will be required for review:
1.Request for Minor Modification to Existing Wireless Facility – Section 6409,
2.Section 6409 Substantial Change Checklist,
3.Engineer-stamped construction drawings, and
4.Structural analysis report.
Q. How long will it take to get a permit?
A. Typically, starting from the date of your permit application is accepted, you will be notified within 10 business days by email. If there is any information missing, you will receive an email requesting documentation. Once the requested documentation is received, the review period starts over at Day 1. Otherwise, you will receive an email requesting a payment.
Q. How long is my building permit good for?
A. The building permit becomes null and void if work or construction authorized is not commenced within 6 months or if construction or work is suspended or abandoned for a period of 6 months at any time after work is started.
Q. Do I need to be present for the building inspection?
A. No. If the inspection is to occur in a fenced yard or enclosed structure, permission may be given to the inspector. Please add a note with the inspection request that permission is granted for entry.
Q. How many chickens can I keep at my residence?
A. No person may keep more than 10 hens (female chickens) in residential zoning districts of the city.
Question: Where can I get my fire extinguishers serviced?
Answer: The fire department no longer services fire extinguishers. Extinguishers can be serviced by a commercial company or replaced by purchasing a new one. Usually if you have an existing fire extinguisher, there may be a tag on it with the company name of the last company that serviced it. Extinguishers may be disposed of in normal household trash as long as the extinguisher is completely discharged of all pressure first.
Question: How can I get a copy of a fire or EMS report?
Answer: Fire and EMS reports may be obtained by submitting an open records request using the following link on the City of Copperas Cove website: Open Records . For further information please contact the fire department at 254-547-2514.
Question: I have questions about an EMS bill I received. Who can I speak with about it?
Answer: The Copperas Cove Fire Department utilizes a third-party billing company to handle our billing process. If you received an EMS bill and have questions, please call the number located on the bill for EMS/MC EMS Management & Consultants at 1-800-814-5339. If you are unable to contact this company first, then please contact the fire department at 254-547-2514.
Question: I have old medicines. How can I dispose of them?
Answer: Medicines may be disposed of by dropping them off in the container in the lobby of the police department located at 302 East Avenue E.
Question: I have used sharps and needles from medications, how do I dispose of them?
Answer: Needles and sharps may be disposed of in normal household trash as long as they are placed in a hard plastic container such as a used laundry detergent container. The container must be sealed tightly.
Answer: The Human Resources Department processes an average of 553 volunteer applications each year for citizens to assist in various area such as the Senior Center, Animal Shelter, Library, and Parks and Recreation.
Question: How many applications do you receive for each job vacancy you post?
Answer: The City of Copperas Cove receives an average of 51 applications for employment for every job vacancy posted for hire.
Question: Where does the majority of your applications for employment come from?
Answer: Over 80% of applications for job vacancies received by the City Of Copperas Cove originate from Indeed.com.
Question: How can I obtain a copy of a Crash Report?
Answer: Crash Reports are available on the TXDOT webpage. Crash Reports take approximately 10 days before they are available in the system. Follow the link to the TXDOT website.
Question: What are the operating hours of the Police Department?
Answer: The police department is open 24 hours a day, 7 days a week. Our records and administration operating hours are 8:00am to 5:00pm, Monday to Friday. The Administration Section and Records Section are closed on holidays observed by City Staff.
Question: How do I become a police officer for the City of Copperas Cove?
Answer: Potential applicants need to apply on line when a vacant position is posted on the city website. View Current Job Postings.
Question: Where do find the City of Copperas Cove Code of Ordinances?
Answer: The link to the Code of Ordinances can be found on the city webpage under, “Online Tools and Services”. Code of Ordinances.
Question: How do I obtain a copy of a police report?
Answer: A copy of the public version of a police report may be purchased from the Police Department Records Section. The operating hours are 8:00am to 5:00pm, Monday through Friday.
Question: Does the Police Department have a notary service available to the public?
Answer: Yes, notary services are available through the Records Section at the police department for a fee. Fee Schedule.
Question: Does the Police Department provide electronic fingerprinting services to the public?
Answer: No, this is a service the public must obtain elsewhere; however, we do provide traditional inked fingerprinting for a fee. Fee Schedule.
Question: How does the City of Copperas Cove release information to the public?
Answer: The City routinely issues media releases which are sent to local and surroundings media outlets, as well as various citizens and organizations throughout the City. Issued media releases may be found at: https://www.copperascovetx.gov/pio/press_releases/. Newsworthy information and events are also shared on the City’s various social media sites and Government Access Channel.
Question: How can I contact the City’s elected officials?
Answer: City Council members are issued official City emails which may be located at: https://www.copperascovetx.gov/city_council/. To avoid possible illegal quorums, we do recommend that City Council members be emailed individually, and not as an entire body.
Question: Can I speak during City Council meetings?
Answer: City Ordinance 2016-32, Section 2-57.3 regulates Citizen’s Forum and Public Comments during Regular City Council Meetings. Meetings are held on the 1st and 3rd Tuesday of each month, with the exception of December in which there is only one meeting, at 6pm in the Council Chambers, at 508 S. 2nd Street. Citizens are allowed up to five minutes to speak on any matters they wish, with the exception of individuals wishing to speak on a matter posted on the agenda as a public hearing must do so once the public hearing has been opened. Further information on understanding Council meetings can be found at:
City Council Meetings
Answer: As shown in the illustration below, a private property owner “Private Sewer Line” extends from the home’s foundation and includes its connection to the “City Sewer Main.” Property owners in the City of Copperas Cove are responsible for the maintenance and repair of the private sewer lines up to and including the tap into the City main.
Question: What causes sewer odors inside the house?
Answer: The plumbing system in your home is designed to prevent odors from entering the house by using a Liquid Seal Trap or P-trap. The water in a P-trap will evaporate if the fixture is not used often. Seldom used bathrooms, floor drains, and utility sinks are common odor sources. The simple solution is to periodically pour water (one or two cups) into the drain to refill the trap.
Question: What is a sewer lateral?
Answer: A sewer lateral is the privately owned and maintained sewer pipe connecting a building/dwelling to the public sanitary sewer system.
Question: I have slow drainage through my toilets and drains. What can I do about it?
Answer: Check to see if neighbors are having similar slow drainage problems. If the problem is an isolated issue and is not due to work in the area, during normal business hours, call the City at (254) 547-0751; after normal hours, including nights and weekends, call (254) 547-4272 to have the sewer mains checked. City crews will notify the resident if the problem is in the city main or the resident private sewer line. If the problem is in the resident private sewer line, the resident will need to call a plumber to fix the issue at the resident’s expense. The City cannot remove sewer clogs on privately-owned sewer lines (laterals).
Question: Is the city responsible for the emptying my septic tank?
Answer: No, the City is not responsible for repairing or maintaining onsite septic systems.
Question: Are there helpful tips for preventing sewer back-ups?
Answer: Do not put bulky paper or trash into the sewers through toilets or sinks. Do not dispose of fat, oil, or grease into the sewers through toilets or sinks. Food left on plates can have a lot of grease, so wipe plates off into the garbage. Do not put food scraps in the Garbage Disposal, e.g., In-Sink-Erator. Cooking grease should be poured into a heat-resistant container to cool and solidify before disposing of in the garbage.
Question: During the City’s sewer line cleaning operation, is it possible for the cleaning crew to force debris up my private line?
Answer: Not under normal conditions. The hydro-jet cleaning process utilizes a high-pressure cleaning nozzle which creates a vacuum as it passes by your private sewer line.
Question: How do I request for a street cut?
Answer: Contact Building Department for a permit. Contact Water & Sewer Departments for line locates. Call 811 conduct a DIG test to locate electrical lines (gas, electrical and cable). After the above has been accomplished, contact the Street Department to coordinate a time for the Street Crew to haul off spoils in the street and fill the street cut with base. The Street Department will need at least a 48-hour notice. Obtain the following requestor information: Name, Phone Number, Address, and Business Name. Email Street Department the information to have them contact the requestor.
Question: How do I get the City street sweeper to sweep the street in front of my house?
Answer: There is a Street Sweeping map in the Street Department section of the City’s website showing when streets will be swept: Street Sweeping Guide. It takes about three months for the sweeper to make the complete round of the City. For emergencies, call the Street Department to coordinate the sweeper.
Question: How do I report a street light outage?
Answer: Streetlight issues, to include reporting street light outages, can be reported through the City’s webpage at the following link: https://www.copperascovetx.gov; click on “I would like to…” at the top right of the page; then click on “Find Information” in the drop-down box.
Another way to report a street light outage is to go directly to Oncor.com, click on “Search,” and complete the “Search by address” box as shown in the sample under the box. Streetlight outages can also be reported to Oncor via phone at (888) 313-4747 or e-mail at email@example.com. The City does not repair the lights nor do they install the lights.
Question: Does the City spray for mosquitoes?
Answer: The City does not have licensed personnel or the specialized equipment or chemicals to spray mosquitos. The City does use commercialized mosquito dunks in standing water to kill larvae.
Question: When will the City cut the grass in the drainage ditch by my house?
Answer: The Drainage Department follows a mowing cycle for cutting grass throughout the City. It takes about four months to complete the cycle. The Drainage Department works extremely hard to stay on track with the mowing cycle to avoid missing any areas. Some areas in larger drainage channels are being transformed into riparian areas, allowing natural plants to grow in order to help prevent soil erosion.
Question: Am I allowed to dump oil, other chemicals, and grass clippings into the street?
Answer: It is a violation of the Environmental Protection Agency (EPA), the Texas Commission for Environmental Quality (TCEQ) and the City’s Stormwater Pollution Prevention Program (SWPPP) program to pour anything into the street, or even blow grass clippings into gutters. Additionally, there is a “Drains to Creeks” program informing citizens that drinking water can get contaminated and the drainage system can get clogged, causing the street to flood from unauthorized items entering the stormwater system.
Question: Why wasn’t my trash collected?
Answer: City ordinance requires your trash cart to be placed at the curb approximately four (4) feet away from the city furnished roll-out container no later than 7:00 a.m. on the scheduled collection day. Also, City ordinance requires that your trash cart be no closer than 4 feet to any object.
Question: Why did I receive a recycling contamination charge?
Answer: Your recycling cart contained items that are not recyclable, such as diapers, water hoses, Styrofoam, etc.
Question: What material can I dispose of at the transfer station (concrete, shingles, etc.)?
Answer: The Transfer Station receives solid waste by regulations set by the Texas Commission on Environmental Quality (TCEQ). The transfer station accepts most common household waste and construction debris and DOES NOT accept hazardous and chemical waste. For a complete list of what is accepted or not, please visit the City of Copperas Cove Solid Waste website at https://www.copperascovetx.gov/solid_waste or call (254) 547-5245 to verify.
Question: What are the hours of the transfer station?
Answer: Transfer station hours of operation are Monday-Friday, 8:00 am – 5: 00 pm. Scale closes at 4:30 pm.
Question: When will my trash be picked up?
Answer: Areas 1/2 are picked up on Monday; areas 3/4 are picked up on Tuesday, areas 5/6 are picked up on Wednesday and areas 7/8 are picked up on Thursday. Residents can visit the City of Copperas Cove Solid Waste website at https://www.copperascovetx.gov/solid_waste and view a Solid Waste area map to determine each area of coverage.
Question: Does the city have a recycling program?
Answer: Yes, the Solid Waste Department operates a single stream (no sorting required) recycle program. Residents will have their recyclable material picked up curbside twice per month (visit the City of Copperas Cove Solid Waste website at https://www.copperascovetx.gov/solid_waste for pick up days by area). Additionally, the Solid Waste Department operates a recycling drop off center where residents can go and drop off recycle material.
Answer: Wastewater is the used water collected from citizens’ homes and businesses through the sewer collection system, water from toilets, showers, sinks, washing machines, and other approved drains.
Question: What is Wastewater Treatment?
Answer: Wastewater Treatment is the process of removing pollutants from the raw sewer wastewater to a level safe for release to the environment. The level of pollutants is permitted by the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA).
Question: What is the treatment process?
Answer: The treatment process includes removing trash and debris by screening the incoming water. The screened water then receives a biological treatment process called activated sludge in which bacteria is utilized to feed upon the organics in the water. Once the mixed water settles in the final clarifier, the clear water is disinfected with U.V. Disinfection.
Question: How clean is the water at the end of the process?
Answer: The water leaving the treatment plant exceeds the state requirements for discharging into the creeks, streams, and lakes. The water leaving the treatment process is often cleaner than the receiving stream it is discharging into. Water quality is monitored on a daily and weekly basis depending on the lab testing requirements.
Question: Who makes the tap into a main to provide services to a new business, the contractor or the city?
Answer: The contractor or the city can make the tap. The engineer or the contractor has to contact Building Department to purchase a permit.
Question: Who should I contact if my Water has been disconnected?
Answer: You should contact City of Copperas Cove Utility Administration to determine the reason for the disconnect. They may be contacted by stopping by City Hall, 914 S. Main Street, Suite A; by sending an email to firstname.lastname@example.org; or by calling (254) 547-8718.
Question: What should I do about low water pressure in my house?
Answer: You should contact City of Copperas Cove Utility Administration to ask for assistance in determining the reason for the low-pressure issue. They may be contacted by stopping by City Hall, 914 S. Main Street, Suite A; by sending an email to email@example.com; or by calling (254) 547-8718.
Question: What should I do about water leak concerns? And how do I report a water leak around/from the water meter?
Answer: You should contact City of Copperas Cove Utility Administration to determine the reason for the disconnect. They may be contacted by stopping by City Hall, 914 S. Main Street, Suite A; by sending an email to firstname.lastname@example.org; or by calling (254) 547-8718. *Please note that the City will only repair leaks on the City’s side of the meter; the customer will be required to coordinate the repairs of any leaks on their side of the meter.
Question: I received a backflow test requirement letter from the City. I don’t use my sprinkler system; do I have to perform the test?
Answer: If residents have not used their sprinkler system for a long time or it is not working, they are still required to have the system inspected or capped off. If they decide to cap the system off, it must be capped off underground, and the Water Distribution Department will need to inspect it before it is covered up.
Question: There is water running out on the street. Is there a leak?
Answer: Certain areas in the city experience periodic running groundwater. Some of the areas are listed below frequently have running water that may look like a leak.
a. Avenue D, near the car wash and Sherwin Williams;
b. By Home Base, behind Sonic;
c. Casa Drive runs down by bus stop;
d. In South Meadows housing area, on Atkinson Avenue;
e. Judy Lane & Creek Street;
f. East Hogan Drive & Zarley Drive;
g. In Western Hills housing area, on Robertstown Road & Bronc Drive; North 19th Street.